Quality Manager- Adult BMT & IEC Therapy, Paediatric Haem, Onc & BMT

Main area Adult Bone Marrow Transplant (BMT) and Immune Effector Cell (IEC) Therapy, and Paediatric Haematology, Oncology and BMT Grade Band 6 Contract 13 months (Fixed term 13 months) Hours Part time – 22.5 hours per week Job ref 387-WC9334-LMH

Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Royal Hospital for Children / Bristol Haematology and Oncology Centre Town Bristol Salary £39,959 – £48,117 pro rata Salary period Yearly Closing 05/08/2026 23:59

Quality Manager- Adult BMT & IEC Therapy, Paediatric Haem, Onc & BMT

Band 6

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

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Job overview

The post holder will manage and oversee the UHBW Adult BMT & IEC and Paediatric Haematology, Oncology & BMT Quality Management Programme, ensuring that the programme meets regulatory and accreditation requirements while supporting continual service development and improvement. The role includes maintaining the Quality Management System and controlled document portfolio, coordinating audit and inspection activity, managing adverse events, CAPA processes, risk registers, outcome monitoring, governance reporting, staff training records, credentialling and competency records. The post holder will work closely with clinical, pharmacy, administrative and management colleagues across divisions, as well as external bodies including JACIE, HTA, NHS England, NHSBT, UKHSA, Anthony Nolan Donor Registry, BSBMTCT and EBMT.

Main duties of the job

Lead and maintain the Quality Management System for Bone Marrow Transplant, Cellular Therapy, and Paediatric Haematology/Oncology services, ensuring compliance with regulatory and accreditation standards (including JACIE and HTA).

Oversee governance, risk, and audit processes, including inspections, internal audits, incident management, CAPA plans, risk registers, validation studies, and quality improvement initiatives.

Provide expert advice and support to clinical and management teams on quality management, information governance, patient safety, regulatory compliance, and best practice.

Manage quality documentation and data, including policies, SOPs, clinical guidelines, training records, regulatory submissions, governance reports, and cell storage databases.

Drive service development and continuous improvement through audit outcomes, risk assessment, trend analysis, process redesign, and change management to improve safety, efficiency, and compliance.

Build and maintain relationships with internal stakeholders and external regulatory, accreditation, and professional bodies to support programme delivery and compliance.

Provide leadership and line management for staff, including recruitment, appraisal, performance management, training, and professional development.

Contribute to patient safety and experience by ensuring robust quality systems, effective governance, confidentiality, and learning from incidents, complaints, and adverse events.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.

Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:

• Better outcomes for ourPatients
• More opportunities for ourPeople
• Fairer more consistent care for ourPopulation
• Best Value forPublic Purse

Our vision for five years from now:

• Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
• We will meet rising demand by maximising the use of our available resources.
• More care will be delivered nearer to patients, in their homes or the community.
• Digital technologies will have transformed the way we work and the way we deliver care.
• Our people will feel engaged, energised and empowered by their work.
• We will be known as a place where people enjoy working, training and building a career.
• Our volume of globally renowned research and innovation will have grown significantly.
• We will contribute to system financial balance

Detailed job description and main responsibilities

This role is responsible for leading and maintaining a comprehensive Quality Management and Governance Programme across Bone Marrow Transplantation (BMT), Immune Effector Cell (IEC) therapy, and Paediatric Haematology and Oncology services. The post holder works closely with clinical, pharmacy, administrative and management teams, as well as external regulatory and accreditation bodies, to ensure compliance with national and international standards, including JACIE and HTA requirements. Key responsibilities include managing audits, inspections, risk registers, incidents, CAPA programmes, policies, SOPs, quality documentation and governance processes; overseeing data reporting, regulatory submissions and cell storage reviews; and providing expert advice on quality, governance and information management. The role also supports service development, continuous improvement and organisational compliance through audit, risk assessment, validation studies and outcome monitoring, while contributing to patient safety and experience indirectly through robust quality systems. In addition, the post holder provides leadership and line management to staff, manages agreements and financial reporting related to transplant and cellular therapy programmes, and works autonomously to deliver high standards of governance, regulatory compliance and quality assurance.

Person specification

Education and qualifications

• Education to degree level, or equivalent experience
• Good general standard of education, including GCSEs grade A-C in English and Maths, or equivalent
• Computer literate and trained in Microsoft Office applications, including Outlook
• Demonstrates awareness of the limits of own practice and knowledge and when to seek appropriate support or advice
• Committed to personal development and maintaining a personal development plan aligned to service objectives

Experience

• Administrative experience in a busy, customer-focused environment
• Experience of working as part of a team
• Experience of workload prioritisation
• Previous patient-facing experience within the NHS
• Experience of using a patient administration system, for example CareFlow
• Experience of maintaining data on a computer system
• Knowledge of medical terminology
• Experience of quality management systems
• Experience of clinical or process audit
• Experience of staff management
• Knowledge and experience of the JACIE accreditation process
• Knowledge and understanding of the Data Protection Act, Human Tissue Act and Blood Safety and Quality Act

Knowledge, skills and abilities

• Ability to prioritise workload, manage work-related pressures and meet tight deadlines
• Ability to respond to and document complex telephone calls
• Excellent communication skills, face to face, by telephone and via video calling
• Uses initiative and makes decisions while acting within the scope of the role and limits of training
• Excellent organisational skills and meticulous attention to detail
• Ability to work independently with minimal input from line manager; able to use initiative and problem solve
• Good report writing skills and skilled at using a standard keyboard
• Ability to respond to and document complex telephone calls

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support – developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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