SOC Analyst – Incident Response for Voice Platform

Kerv Digital Limited is seeking a proactive SOC Analyst to join the Service Operations Centre Team in Cardiff. You will monitor, classify and respond to incidents across voice recording and related IT services, interfacing with customers and internal support teams.

The role demands flexible hours, including potential weekend work, to maintain service levels. Responsibilities include incident management, proactive health checks, software rollouts, and maintaining auditable logs, with a strong

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