The Deputy Clinical Lead supports the effective delivery of clinical education and patient care within the dental teaching environment, providing supervision, guidance, and pastoral support to BDS students and clinical supervisors. The role involves overseeing referrals and triage, and ensuring high standards of clinical governance and data management. Working closely with the Clinical Lead, the postholder contributes to team leadership, staff development, and the smooth day‑to‑day running of the service.
About us
Peninsula Dental Social Enterprise (PDSE) are an award-winning Social Enterprise and Community Interest Company. We provide NHS treatment and outreach services to local communities in Devon and Cornwall, and we work closely with the University of Plymouth’s Peninsula Dental School to support the clinical education of its dental healthcare students.
As a social enterprise, we are a value‑driven organisation with a focus on patient‑centred care and addressing local oral health needs.
This post is subject to enhanced clearance from the Disclosure and Barring Service.
Job responsibilities
Key accountabilities:
- Assist the Clinic Lead with patient queries and support the smooth day‑to‑day running of the clinical environment.
- Provide regular bay supervision, overseeing BDS students during clinical sessions to ensure safe, effective patient care while facilitating learning and development through guidance and feedback.
- Support the management of patient complaints, contributing to investigation processes, and helping implement learning outcomes to improve service quality.
- Assess, review, and sign off referrals, ensuring appropriateness, completeness, and alignment with clinical guidelines.
- Establish, coordinate, and manage effective shared‑care arrangements, working collaboratively to ensure safety and quality of patient care.
- Develop, organise, and manage Year One clinics and Level 1 workshops, ensuring sessions are structured, aligned to curriculum outcomes, and provide a supportive learning environment for students.
- Support the recruitment of Clinical Supervisors, including participation in selection processes, delivery of inductions, and facilitating peer observation to ensure high standards of clinical teaching.
- Oversee and maintain accurate PULSE data entry.
- Provide pastoral support to students and clinical supervisors, identifying individuals in difficulty and offering guidance, signposting, and appropriate interventions to support well‑being and performance.
- Mediate student and supervisor working relationships, facilitating fair and constructive resolution of issues in line with UoP and PDSE policies and maintaining a positive learning environment.
- Undertake triage clinics, assessing patient needs, prioritising care appropriately, and directing patients to suitable treatment pathways or providers.
- Contribute to daily morning briefs, sharing key updates, coordinating clinical activity, highlighting risks or issues, and supporting effective communication across the team.
Measures of success:
- Safe, high‑quality patient care that is consistently maintained.
- Positive student progression, achievement, and learning.
- Efficient and well‑coordinated clinical session delivery.
- Timely and effective management of patient queries.
- Strong team collaboration, communication, and staff engagement.
Person Specification
Qualifications
- GDC Registered
- Teaching certificate (desirable)
Behaviours
- Professional and ethical
- Approachable and supportive
- Can remain calm under pressure
- Acts fairly and impartially
- Proactive and organised
- Collaborative team player
Skills
- Strong clinical supervision and teaching skills to support BDS students in a safe patient care environment
- Excellent communication and interpersonal skills, with the ability to engage effectively with students, staff, and patients
- Proven ability to manage patient queries and complaints professionally and sensitively
- Sound clinical judgement and decision‑making, including triage and referral assessment
- Effective leadership and team‑working skills, with the ability to support and deputise for senior colleagues
- Ability to provide pastoral support and manage conflict, including mediation
Experience
- General practice experience (Essential)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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