Maintenance Assistant

Overview

Maintenance Assistant at NYX Hotels (Leonardo Hotels portfolio). Responsible for guest care, on-site maintenance, safety, and contributing to a high-quality guest experience.

Responsibilities

• Offer exceptional guest care at all times
• Ensure the hotel is maintained to first-class standards and comply with company quality standards
• Collaborate with colleagues across departments to elevate the guest experience
• Operate in a safe and orderly manner, promptly reporting hazards, accidents, losses, or damages
• Perform room checks to complete routine maintenance and arrange prompt repairs
• Have full knowledge of the hotel fire procedures as outlined in the fire plan
• Adhere to company policies, code of conduct, procedures and relevant legislation, including data protection and health and safety, COSHH and risk assessment
• Utilise all relevant systems to complete tasks timely
• Complete any other reasonable requests from management or supervision

Qualifications

• Genuine passion for delivering memorable moments to guests
• Positive, proactive approach to changing service environments and priorities
• Hands-on, proactive with a focus on delivering consistent results
• Embrace the guest care culture and work on own initiative
• Friendly team player with ability to work effectively with others
• Confident communicator and open to feedback
• Engaged with hotel initiatives to support the local community

Performance

• Demonstrate Company vision, mission and values with colleagues and guests
• Achieve customer satisfaction scores and reviews
• Meet KPIs and skills checklists
• Regular review meetings with line manager

Learning & Development

• GROWonline BELONG induction and development courses
• Academy technical skills training
• Guest Care training programs
• Internal development programmes (e.g., Junior Chef Development, Graduate programme, Level 2 Apprenticeships in Hospitality)

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