Rutland House Surgery is seeking a dedicated and experienced Assistant Practice Manager to join our friendly, supportive, and forward-thinking team.
We are looking for an organised, motivated, and proactive individual with a strong background in healthcare management and previous experience working within a GP practice setting. Candidates must have a minimum of two years’ experience in a similar Assistant Practice Manager role and demonstrate excellent leadership, organisational, and communication skills.
This is an exciting opportunity to contribute to the effective management and continued development of a busy and patient-focused practice, working closely with the Practice Manager and clinical team to ensure the delivery of high-quality healthcare services.
Main duties of the job
Join Rutland House Surgery and become part of a dedicated team committed to delivering high-quality patient care across our two practice sites.
As our Assistant Practice Manager, you will support the Practice Manager in the day-to‑day operational management of both branches, helping to ensure the smooth running of services and the highest standards of care for our patients. This is a varied and rewarding role that combines operational management, staff leadership, administrative oversight, and patient‑focused service delivery. You will work closely with clinical and administrative teams across both sites to support the efficient and effective delivery of healthcare services and contribute to the ongoing development of the practice.
About us
Rutland House Surgery is a well‑established and patient‑focused GP practice serving the local community from two sites in Muswell Hill. We are committed to delivering high‑quality, accessible healthcare and providing an excellent patient experience across both branches.
Our multidisciplinary team includes GP Partners, Salaried GPs, Nurses, Clinical Pharmacists, Healthcare Assistants, and an experienced administrative and management team, all working collaboratively to provide outstanding care to our patients.
For more information about the practice, please visit our website or contact the Practice Manager. Informal visits are welcomed and encouraged.
Job responsibilities
As Assistant Practice Manager at Rutland House Surgery, you will support the Practice Manager in the day‑to‑day operational management of our two practice sites, ensuring the smooth and efficient delivery of services and maintaining the highest standards of patient care. This is a varied and rewarding role that combines operational management, staff leadership, administrative oversight, and patient‑focused service delivery.
Key Responsibilities
- Support the management and supervision of clinical and non‑clinical staff across both practice sites.
- Oversee administrative systems, operational procedures, and patient services to ensure the effective running of the practice.
- Assist with staff rotas, recruitment, induction, training, appraisals, and HR processes.
- Develop, review, and update practice policies, procedures, and operational protocols.
- Work closely with patients, staff, PCN colleagues, and external healthcare organisations to support service delivery.
- Assist the Practice Manager in ensuring compliance with CQC standards, NHS contractual requirements, information governance, and practice policies.
- Support quality improvement initiatives, audits, and performance monitoring across both branches.
- Maintain and improve administrative processes to enhance efficiency and patient experience.
- Demonstrate strong administrative and IT skills, including proficiency in EMIS Web, Accurx, Agilio TeamNet, Microsoft Office, and NHS digital systems.
- Communicate effectively with patients, colleagues, and external stakeholders, maintaining professionalism at all times.
- Act as a proactive, flexible, and supportive member of the management team, contributing to the ongoing development and success of Rutland House Surgery.
The successful candidate will be organised, motivated, adaptable, and committed to delivering high‑quality healthcare services and an excellent patient experience across both practice locations.
Person Specification
Qualifications
- GCSE Grades C or above in English and Maths
- Ability to speak and communicate clearly and proficiently in English.
- Qualifications relating to (healthcare) management
Experience
- GP Surgery Management Experience (minimum 2 years)
- GP Surgery Administrative Experience
- Proficient in ICT
- Proficient in use of EMISWeb or SystmOne
- Experience in supervising and appraising staff
- Human resource management
- Knowledge of NHS management and primary care structure
- Experience in writing and reviewing healthcare policies in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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