Care Centre Manager – Norwich

Summary of the role

The Care Centre Manager oversees the daily operations of a local distribution hub responsible for storing, picking, packing, and delivering medical supplies to clients in the surrounding area. The role ensures high‑quality service delivery through effective team leadership, operational coordination, stock oversight, and compliance with internal standards and NHS guidelines. The Care Centre Manager fosters a positive team culture, supports continuous improvement, and ensures clients receive accurate and timely orders.

Responsibilities

• Lead, support, and develop a small team, including conducting 1:1s, performance discussions, and on‑the‑job training.
• Oversee accurate and timely picking, packing, and dispatch of customer orders.
• Act as a hands‑on manager, participating in daily operational tasks as required.
• Manage stock levels, including ordering supplies, checking deliveries, restocking, and completing periodic stock checks.
• Handle day‑to‑day people management, including performance, conduct, and absence matters in partnership with HR.
• Liaise with internal departments to ensure consistent service aligned with company and NHS standards.
• Attend relevant meetings, training sessions, and team briefings to stay informed and connected with wider operations.

Essential Functions of the Role

• Ensure smooth daily operation of the Care Centre, maintaining a safe, organised, and efficient working environment.
• Maintain accurate stock handling processes, including goods receipt and order fulfilment.
• Lead and motivate the team to meet service targets and operational KPIs.
• Provide high‑quality customer service, ensuring accuracy, professionalism, and timely delivery.
• Support continuous improvement by identifying opportunities to streamline workflows and enhance performance.

Education and Work Requirements

• Experience managing and supporting a team in an operational, warehouse, logistics, or service environment.
• Confident communication skills across face‑to‑face, phone, and written channels.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working towards targets and meeting deadlines.
• Proficient using computers and systems to manage stock, performance, and operational workflows.

Education and Work Preferences

• Experience in warehouse, distribution, or supply chain operations (advantageous but not essential).
• Ability to interpret basic performance reports and use insights to support decision‑making.
• Proactive, adaptable, and collaborative working style.

What we offer

• Life Insurance cover worth 10x your annual salary (subject to T&C’s of policy)
• 8.5% employer pension contribution
• Salary Sacrifice
• Private healthcare options including for family members
• Access to “fittle-perks” – our reward platform full of discounts and wellbeing tools
• 25 days holiday plus bank holidays, with the option to buy and sell extra days
• 1 “Me Day” and 1 paid Volunteer Day every year
• Support for families, including enhanced family‑friendly policies
• Employee Assistance Programme for everyday support
• Refer a friend scheme if you bring great people into the team

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