Administration Assistant (Assets)

Overview

Administration Assistant (Assets) – Birmingham Business Park (Hybrid)

£16.21 LTD per hour | 12 Week Temporary Contract (Potential to be Extended) | 37 Hours per Week, Monday to Friday

This role supports the busy Asset Management team in delivering housing services. It is hybrid, with an initial office-based training period at Birmingham Business Park (B37 7YN) before moving to a mixture of home and office working.

Responsibilities

• Contact residents by telephone to arrange appointments for Stock Condition Surveys
• Prepare letters, reports and general correspondence
• Handle telephone and email enquiries from residents and internal stakeholders
• Liaise with Surveyors, Housing Officers, Contractors, Resident Liaison Officers and Contact Centre teams to coordinate access
• Raise and process purchase orders
• Organise meetings using Microsoft Outlook
• Take and produce accurate meeting minutes
• Maintain electronic filing systems and retrieve information when required
• Provide a professional reception and visitor meet-and-greet service when required

Requirements

• Previous administration experience within a busy office environment
• Excellent customer service and communication skills
• Confident using Microsoft Office, particularly Outlook, Word and Excel
• Strong organisational skills with the ability to manage multiple tasks
• Experience dealing with customers over the telephone
• Ability to work independently and as part of a team

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