Job Title: Customer Service Administrator
Location: Exeter
Salary: £12.71 per hour
Hours: Monday – Friday, Full Time
Type: Temporary to Permanent Opportunity
Benefits: Training and development opportunities, supportive team environment, career progression potential, and the opportunity to join a growing organisation with a strong people‑focused culture.
The Company
We are recruiting on behalf of a successful and growing organisation based in Exeter that is committed to delivering exceptional customer service and building strong relationships with its customers.
The Role
- Provide administrative support across customer service and operational teams to ensure smooth day‑to‑day service delivery.
- Monitor and manage incoming customer enquiries, emails, and system notifications, ensuring requests are allocated and actioned efficiently.
- Maintain accurate customer records and regularly update internal systems and databases.
- Support booking administration, including confirmations, amendments, and customer documentation.
- Liaise with customers and internal teams to resolve queries and provide timely updates.
- Ensure all customer interactions are handled professionally and with a high level of attention to detail.
Skills, Experience & Knowledge Requirements
- Previous experience in customer service, administration, client support, operations, or a similar office‑based role.
- Excellent organisational skills with strong attention to detail.
- Strong written and verbal communication skills.
- Confident using Microsoft Office and able to quickly learn new systems.
- A proactive approach with the ability to manage multiple tasks effectively.
- Professional, reliable, and customer‑focused attitude.
- Available to start immediately and looking for a long‑term opportunity.
Equal Opportunities Statement
We are an equal‑opportunities employer who values people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We are committed to providing a welcoming and inclusive environment for all.
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