Cleaning Manager

Job Description

Key Responsibilities:

• Lead and manage cleaning operations across a portfolio of sites, ensuring all contractual requirements are met.
• Maintain and improve cleaning standards, ensuring services are delivered in line with client specifications and company procedures.
• Ensure all cleaning requests are completed efficiently and in accordance with agreed service levels.
• Conduct regular site audits and inspections, ensuring audit scores consistently meet or exceed targets.
• Drive operational performance through innovation, best practice, and continuous improvement initiatives.
• Ensure all staff training is completed, compliant, and up to date.

Health, Safety & Compliance:

• Ensure full compliance with all health, safety, and environmental legislation.
• Promote a strong behavioural safety culture through regular site inspections, observations, and engagement initiatives.
• Ensure all employees have the appropriate PPE and training to carry out their duties safely.
• Investigate and report accidents, incidents, and near misses in line with company and client requirements.
• Maintain accurate compliance records and support internal and external audits.

Client Relationship Management:

• Build and maintain strong relationships with clients and key stakeholders.
• Attend client meetings and deliver monthly performance reviews and reports.
• Proactively seek client feedback and implement action plans to drive service improvements.
• Support client retention through the delivery of exceptional service standards.
• Identify opportunities for service enhancements and business growth.

People Management:

• Lead, coach, and develop Cleaning Supervisors and Cleaning Operatives.
• Conduct regular one‑to‑one meetings, performance reviews, and development discussions.
• Drive employee engagement and implement initiatives to improve team morale and retention.
• Manage recruitment, onboarding, training, and workforce planning activities.
• Ensure all HR processes are completed in line with company policies and procedures.
• Deliver team briefings and promote a collaborative, one‑team culture.

Financial Management:

• Manage budgets and monitor financial performance across the contract.
• Participate in monthly financial reviews and implement actions to improve performance.
• Monitor labour productivity and resource planning to ensure efficient service delivery.
• Manage stock control, asset management, and cost‑saving initiatives.
• Support the delivery of budget targets through effective cost control and operational efficiencies.

About You

Essential Skills & Experience:

• Proven experience in Cleaning Management, Facilities Management, or similar operational leadership role.
• Strong leadership skills with experience managing and developing teams.
• Excellent communication and stakeholder management skills.
• Experience managing client relationships within a service‑led environment.
• Strong understanding of cleaning operations, compliance, and service delivery standards.
• Knowledge of the sector.

Career Level: Experienced (Non‑Managerial).

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