Food and Beverage Team Member

Food and Beverage Assistant (F&B) – Waterside Restaurant

Location: Northney Road

Salary: £8.00 (age 16‑17) – £10.85 (age 18‑20) – £12.71 (age 21+)

Responsibilities

• Assist in creating a warm and welcoming environment for guests.
• Set up, prepare, and provide service duties for restaurants, functions, and conferences as required.
• Greet guests, seat them, and provide menus promptly.
• Respond to guest requests and queries quickly and effectively, maintaining exceptional service.
• Ensure food and beverage departments are ready for service and left ready for the next shift.
• Familiarise yourself with menus and all available food and beverage information to answer guest questions.
• Take food and beverage orders and communicate them to the kitchen and bar accurately and promptly.
• Deliver all food and beverage orders safely and efficiently, meeting guest expectations.
• Set up, clear, and serve tables promptly after use to allow timely seating.
• Maintain good food safety, allergen, and hygiene standards.
• Keep food and beverage areas clean and well presented, assisting with cleaning and housekeeping duties as needed.
• Handle guest comments amicably, reporting complaints and positive feedback to management.
• Carry out cash, charge, float, and till procedures in line with agreed guidelines.
• Prepare back‑of‑house service points based on expected numbers for breakfast, lunch, or dinner.
• Clean and maintain equipment, glassware, crockery, and cutlery.
• Keep front‑of‑house and guest areas well maintained at all times.
• Maintain a high standard of personal appearance and hygiene, wearing a clean uniform.
• Follow instructions and standard operating procedures reliably.

Key Skills

• Confident, approachable, and good communication skills.
• Team‑player who also works well independently.
• Strong time‑keeping and attendance record.
• Calm under pressure during busy periods.
• Excellent selling and customer‑service abilities.
• Initiative and problem‑solving aptitude.
• Resilience when dealing with face‑to‑face complaints.

Required Criteria

• Good standard of education and willingness to learn.
• Experience of dealing with people.
• Attention to detail and high standards of customer care.
• Excellent written and verbal communication.
• Reliability and ability to work under pressure, both individually and as part of a team.
• Good time‑keeping and attendance.
• Flexible approach to work.
• Excellent personal appearance and hygiene.
• Ability to follow instructions.

Desired Criteria

• Thrives on routine daily tasks.
• Good problem‑solving skills.

Benefits

• Discounts across the resort for family and friends.
• Free on‑site parking.
• Progression and career development opportunities.
• Pension scheme.
• Free staff meals.
• Free gym membership.
• Access to wellness programmes.
• Share of resort service charges monthly.
• Extra holiday days after 2 years of service.

Contract Type: Full‑time

Closing Date: Saturday 15th August 2026

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