Customer Service Advisor

Overview

Join Manpower UK as a Customer Service Advisor at our client Capgemini in Inverness or Nairn. This temporary role offers up to £16.11 per hour, combining a base rate with shift allowance. You will be the first point of contact for users, delivering 1st line IT support and ensuring a positive service experience.

Responsibilities

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call‑logging software
• Resolve issues or provide advice and guidance over the phone where possible
• Assign calls to the relevant support teams when needed
• Action back‑office requests as required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Qualifications

• Excellent verbal and written communication skills
• Genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem‑solving skills
• Confidence working under pressure
• Previous customer service experience is an advantage
• IT knowledge is desirable; full training will be provided

Shift Pattern

Operating on a 3‑week rotational cycle covering day (0700‑1800) and night (1800‑0700) shifts:

• Week1: Thu–Sun nights, rest days Mon‑Wed
• Week2: Sat–Sun days, rest days Mon‑Fri with one night
• Week3: Mon‑Wed nights, rest days Thu‑Sun

Salary and Hours

£16.11 per hour (combined base rate and shift allowance)

Hours: Night shifts 1800‑0700, Day shifts 0700‑1800.

Location

Capgemini, Inverness or Nairn.

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