Visitor Experience Assistant (Annualised: 1250 hours)
Part-time, Annualised: 1250 hours per year – London
£18,500 per annum
About Us
Our vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
Our museum commitments are the golden thread that run through everything that we do. These are:
- Health and Wellbeing
- Equity, Diversity and Inclusion
- Sustainability
What We Are Looking For
The Museum is looking to appoint a Visitor Experience Assistant on an annualised contract.
We are looking for an enthusiastic, passionate team member who understands and is committed to providing customer service excellence and puts the visitor at the centre of everything they do.
The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. They will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.
Key Responsibilities
- Proactive response to ensuring the highest possible visitor standards are maintained.
- Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through engagement and problem‑solving skills.
- Supporting activities, events, general museum operations and processing visitor bookings at admissions.
- Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
- Supporting the museum’s fundraising and commercial activities.
- Providing a safe and secure experience for everyone.
- Being a first aider and fire marshal. Training for both roles will be provided.
- Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
- Providing the opportunity to deliver engaging talks to visitors.
Additional Duties
You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and museum partners is desirable.
Working Hours & Location
This is a permanent, part-time role working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off‑peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.
Location: London
Other Information
Closing date for applications is 2 August 2026.
Interview dates: 12 and 13 August 2026.
National Museum Directors’ Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN
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