About the Role
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a fluent English speaker, emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our customers in the UK and Ireland who are using our devices for diabetes care and you will be part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
- Ensuring on or above‑target compliance with call quality standards and managing time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge and Experience
- English both written and oral
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi‑tasking (navigating between programs to access customer data and input text during call).
- 1‑2 years work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package.
Equal Employment Opportunity
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status.
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