Area Manager

We have an exciting opportunity for an Area Manager to join the Lucy & Yak Retail Team! Ready to bring your fabulous retail energy to a rapidly growing brand? If you are enthusiastic about retail and have a fantastic track record of developing winning teams in a fast‑paced business, we want to hear from you!

What will you be doing?

Brand

• Live and breathe our brand by modeling the company’s behaviours, vision, mission, and values every single day.
• Empower our Store Teams to boost brand awareness and deep affinity at every possible customer touchpoint.
• Team up with the Head of Retail to dream up, drive, and review brilliant retail operations.

Experience

• Be fiercely people‑driven by fostering a customer‑centric culture where every single interaction goes above and beyond, creating meaningful and memorable experiences.
• Level up our customer interactions by fully implementing and championing the unique Lucy & Yak Customer Experience.
• Support your Store Managers in nailing their merchandising, keeping our core brand message consistent while letting each store’s unique personality, creativity, and style shine bright.

Sales

• Take charge of the financial health and profitability of your area, driving revenue and completely exceeding targets.
• Keep a sharp eye on sales and costs, actively coaching your Store Managers to boost their own commercial superpowers and financial acumen.
• Gather and research business insights from your area to formulate regular, action‑packed trade analyses and feedback loops.

Team

• Hit the road for weekly store visits to cheer on, manage, and inspire your team members! You’ll lead by example, dish out instant feedback and coaching, and nurture a deeply supportive, positive work environment.
• Be the ultimate day‑to‑day rock for your Store Managers, ensuring all objectives are smashed, standards are sparkling, and store teams are perfectly set up for success.
• Partner with the Head of Retail to brilliantly launch compliance practices, policies, and exciting new training initiatives.

What are we looking for?

• Passion for our Lucy & Yak: You are absolutely buzzing about Lucy & Yak’s mission, our products, and our core values.
• A people person: You love building connections and have a natural knack for making both customers and team members feel right at home. You’re an incredible leader who enjoys motivating a crowd, sparking collaboration, and hitting shared goals. Plus, your interpersonal skills are top‑notch when mixing with wonderfully diverse personalities.
• Thrives in the Buzz: You are excited by the desire to work in a fast‑paced, growing, and highly entrepreneurial environment.
• You possess strong organization, time‑management, and prioritization skills to keep all the plates spinning smoothly.
• You bring a stellar track record of developing strong talent and guiding teams through fast‑paced changes, complete with solid experience navigating various HR and ER situations.
• You bring 5+ years of customer‑facing management experience under your belt, with a proven track record of leading multiple retail sites and opening new stores.
• Ready to roam: You are willing and available to travel across the UK, with the flexibility to work weekends depending on what the business needs.
• You’ve got the financial management experience needed to drive top‑line sales, decode reporting data, manage payroll budgets, and confidently control expenses.
• Based in south of UK (desirable).

The Details

• Salary £42,000 – £45,000 per annum
• Hybrid/Remote role with frequent travel to our Retail Stores
• Permanent full‑time role
• 4 day/30 hour week with full‑time salary
• See our careers homepage for a full list of our perks and benefits! https://careers.lucyandyak.com/

Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications.

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