Field Service Engineer
Location: South West Region
Overview
At Alexander Dennis we lead the evolution of sustainable on‑road mass transportation and mobility. We design, deliver and support market‑leading buses and coaches that reduce emissions, improve air quality and keep communities connected.
What You’ll Do
Provide expert technical support and maintenance for Alexander Dennis products across Scotland. Diagnose and repair faults on mechanical, electrical and hybrid/EV systems, ensuring vehicles are serviced promptly and efficiently. Work closely with customers to deliver technical advice and maintain high satisfaction. Daily tasks include fault diagnosis, preventive and reactive maintenance, warranty claim support and keeping the service vehicle fully equipped. Engage in regular training to maintain product expertise and stay current with product developments.
What We’re Looking For
Time‑served PCV/LGV technician with strong diagnostic skills across mechanical, electrical and hybrid/EV systems. Self‑motivated, adaptable, professional, capable of working independently and leading a team. A full UK driving licence and experience in commercial vehicle maintenance are essential.
Bonus Skills
- High voltage diagnostic experience (EV products)
- HVAC and hybrid HV diagnostic experience
- EV driveline (Voith) and EV battery (ICPT 600V) diagnostic experience
- Experience in upselling retail work and supporting customer requirements
What We Offer
- Competitive salary, pension, wellbeing support, cycle‑to‑work scheme, enhanced maternity and paternity benefits
- Training programmes, mentorship and opportunities for growth and new roles
- An inclusive culture where every voice matters and fairness is upheld
Our Values
- Safety – prioritising the health and wellbeing of our team and the safety of our products
- Quality – striving for excellence in all we do
- Integrity – acting honestly, transparently and respectfully in a diverse workplace
- Accountability – taking responsibility to build trust and reliability
- Teamwork – collaborating with team members, partners and customers for mutual benefit
- Sustainability – driving long‑term success through responsible sourcing and sustainable operations
Equal Opportunities
Alexander Dennis embraces diversity and encourages applications from all backgrounds. We remain committed to providing equal opportunities for all.
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