Operations Lead: Patient Experience & Service Quality

BK Health is seeking an experienced operations leader to provide strategic oversight and coordinate day-to-day activities across the practice. You will be the central point for escalation, service delivery support, and will lead the operations assistant, business liaison, and patient services teams to ensure safe, efficient, and patient‑focused services.

You will support governance, digital systems, and continuous improvement while partnering with the Business Director to drive high standards

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