1st-Line IT Support & Customer Care Advisor

Capgemini in Inverness (also Nairn) is seeking a Customer Service Advisor for a temporary role delivering 1st line IT support and ensuring a positive service experience. You will respond to customer requests by phone, email, and web chat and log requests in the call-logging software.

Shifts operate on a 3-week cycle, with a mix of day and night hours. The role emphasizes strong communication, problem-solving, and the ability to work well under pressure in a busy environment.

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