Senior Customer Success Manager – Martech / Ecom
Salary: £60k – £70k + Bonus
London / Hybrid (2 Days a week)
The Company
Our client is a global marketing technology business who work with the world’s biggest brands and retailers. Deliver AI-powered customer engagement and digital marketing solutions. With a strong reputation for innovation and continued growth, they’re looking to add a Senior Customer Success Manager to their high-performing team.
The Role
As Senior Customer Success Manager, you’ll manage a portfolio of strategic enterprise clients, acting as a trusted advisor to senior stakeholders and ensuring customers maximise value from the platform. You’ll develop client strategies, drive adoption, identify growth opportunities and deliver exceptional customer outcomes.
Key Responsibilities
- Own relationships with strategic enterprise customers from onboarding through to retention and growth.
- Build trusted partnerships with senior stakeholders and understand their business objectives.
- Develop and optimise digital marketing strategies to deliver measurable results.
- Identify opportunities to grow accounts and increase platform adoption.
- Work cross-functionally with Product, Sales and Engineering to deliver the best customer experience.
- Mentor and support junior members of the Customer Success team.
About You
- 5+ years’ experience in Customer Success
- Experience managing enterprise or global client accounts.
- Strong stakeholder management and relationship-building skills.
- Commercially minded with excellent project management abilities.
- Confident working in a fast-paced, high-growth technology environment.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
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