Bank Medical Secretary

Bank Medical Secretary Administrator – Bristol Hospital

Nuffield Health is Britain’s largest not‑for‑profit healthcare organisation. We are looking for a professional, organised and customer‑focused Bank Medical Secretary Administrator to support our consultants and hospital departments at our Bristol Hospital.

Key responsibilities

• Provide comprehensive secretarial and administrative support to consultants and hospital departments.
• Manage clinic bookings, appointments and diary schedules, ensuring efficient use of time and resources.
• Prepare, process, and distribute correspondence, reports and medical documentation accurately and within agreed timescales.
• Handle telephone, email and face‑to‑face enquiries from patients, consultants and colleagues in a professional and courteous manner.
• Maintain accurate patient records and update hospital systems in line with information governance and data protection requirements.
• Support the management of referral pathways and consultant clinics, ensuring all documentation is available and completed appropriately.
• Assist with invoicing and consultant practice administration where required.
• Coordinate meetings, prepare agendas and maintain records and minutes when necessary.
• Ensure all administrative processes are completed to a high standard, supporting excellent patient outcomes and customer service.
• Manage competing priorities effectively while working within a busy healthcare environment.
• Build positive working relationships with clinical and administrative teams across the hospital.

Qualifications

• Previous medical secretary, administration or healthcare support experience, ideally within a healthcare setting.
• Strong secretarial and administrative skills, including diary management, correspondence and document preparation.
• Audio‑typing experience (desirable).
• Knowledge of consultant billing and invoicing processes (desirable).
• Excellent attention to detail and a commitment to maintaining accuracy and confidentiality.
• Strong verbal and written communication skills.
• Excellent customer service skills and a professional, approachable manner.
• GCSE English and Maths (Grade C/4 or above) or equivalent.
• Strong IT skills, including experience using Microsoft Office applications such as Word, Outlook, Excel and Teams.
• The ability to manage a busy and varied workload while meeting deadlines.
• Experience working within an administrative, customer‑facing or healthcare environment.

Benefits and Working Arrangements

• Holiday in line with the Working Time Directive.
• Access to our Pension Scheme.
• Discounted gym membership (£35.00 a month).
• Bank (ad‑hoc) working pattern – not contracted to a set number of hours per week.

We consider applications as we receive them and reserve the right to close adverts early.

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