An exciting opportunity has arisen for a highly motivated individual to join our friendly Reception team. If you are looking for a part-time role in a friendly rural location, we may have the ideal position for you. The position is for 20 hours per week, days and times to be confirmed at interview.
Main duties of the job
The ideal candidate will have excellent interpersonal and communication skills, be empathetic and have an understanding of the importance of confidentiality.They will understand and contribute fully to the functioning of both the Reception team and the wider Practice team.
Ideally, the successful candidate will be able to work effectively and unsupervised in sometimes complex and unpredictable situations, using their own judgement, resourcefulness and local knowledge within defined parameters.
About us
Great Eccleston health Centre is a rural GP practice with an excellent reputation for patient care and service provision.
The Practice serves a community of 7900 patients
The Practice is forward thinking and recognises the skills and interests of all our team members.
Job responsibilities
See Full Job Description attached
Summary of Responsibilities below:-
- Provide a receptionservice to patients and healthcare professionals both within and outsidethe Practice
- Respond to allqueries and requests for assistance in an efficient and courteous manner,answering general enquiries and explaining Practice procedures
- Understand fullyPractice appointment systems, including regular and incidental variations,and report any problems
- Receive andaccurately record requests for home visits, assessing urgency inaccordance with Practice protocols
- Ensure patientrecords are accurate, up-to-date and made available to clinicians asneeded
- Ensure thatappropriate correspondence, reports, results, etc. are recorded, actionedand stored in accordance with Practice protocols and the Data ProtectionAct 1998
- Respond to requestsfor access to medical records, reports, etc. in accordance with the Accessto Health Records 1990 and Access to Medical Records Act 1988
- Ensure allinformation, both incoming and outgoing, is actioned in an appropriate andtimely manner. Use judgement tointerpret and assess the relative urgency of each request.
- Communicate withpeople at all levels in a polite and constructive manner, with properregard to confidentiality
- Make appropriate useof the available channels of communication, e.g. telephone, sms, email,written, face-to-face
- Know under whichcircumstances clinical and non-clinical advice should be sought
- Assess the riskassociated with any unusual situation and seek guidance where appropriate
Person Specification
Qualifications
- GCSE Grade A to C in English Language and Maths
- Evidence of further qualifications e.g. NVQ Level 2-3
Experience
- Experience of working within a fast-paced responsive environment.
- Competent in the use of IT systems
- Experience of dealing with high volume of calls
- Experience in a health-care related environment
- Experience of Emis Web Clinical system
- Experience in dealing with challenging and difficult situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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