Guest Service Agent

Overview

Park Hyatt London River Thames is the brand’s first hotel in the United Kingdom, located along the River Thames with a distinctive skyline silhouette.

The hotel offers 203 guestrooms, four restaurants and bars, a wellness floor with an indoor pool and spa, a ballroom, and seven meeting spaces for events.

Duties and Responsibilities

• Answer incoming calls promptly and courteously.
• Direct calls to the appropriate department or individual.
• Manage switchboard console and other telecommunication devices effectively.
• Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
• Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.

Qualifications

Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt for you and your family and friends from the day you start
• Uniform provided and laundered complimentary
• Headspace membership and access to the Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide a clear career path and promotion opportunities across Hyatt Hotels worldwide

Apply today for this Guest Services Agent role and start your journey with Hyatt Hotels!

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