A new opportunity has become available for a Treatment Coordinator to join a well-established, fully PVT practice located in Barnet.
Start date – As soon as possible.
This is a full time role, working 5 days per week plus alternate Saturdays.
Role Overview
Hiring a commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. We’re looking for more than sales ability alone; we value emotional intelligence, professionalism, and a genuine commitment to ethical patient care.
Experience & Qualifications
Essential
Minimum 3 years of sales or business development experience
Previous healthcare experience
Strongly Preferred
Prior experience as a dental Treatment Coordinator
3+ years in UK private healthcare
5+ years of sales or business development experience
Background in a high-value or complex sales environment
Familiarity with dental or practice management software
Essential capabilities
- Builds rapport and trust quickly, tailoring communication style to individual patients
- Explains treatment plans and finance options clearly and confidently
- Handles objections, complaints, and difficult conversations with empathy and composure
- Maintains communication quality under volume and pressure
- Strong grasp of conversion rates and the levers that drive them
- Able to speak specifically about own KPI performance and proactively monitors own data
- Working knowledge of dental finance products, application processes, and the enquiry → consultation → conversion funnel
- Awareness of implant, orthodontic, and TIAD revenue dynamics
- Accurate, timely CRM record-keeping with consistent administrative follow-through
- Manages dental finance and direct debit pipelines, trackers, and reports reliably
- Translates complex clinical and commercial information into accessible language for patients
- Works effectively within a defined team hierarchy and coordinates clinical handoffs with precision
Desirable capabilities
- Experience improving treatment conversion through structured patient journey work
- Previous experience in private dental or premium private healthcare settings
- Track record in a high-value, consultative sales environment
What the role looks like day-to-day
The successful candidate will:
- Act as the first point of contact for new patient enquiries via phone, email, web, and walk-ins
- Engage patients to understand their needs, introduce treatment options, and build trust
- Conduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance options
- Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion
- Support patients throughout their treatment journey, ensuring continuity and satisfaction
- Partner closely with clinicians to translate clinical recommendations into personalised patient pathways
- Take ownership of revenue, KPIs, and pipeline performance — not just bookings
- Maintain accurate CRM records and manage dental finance and direct debit pipelines
- Contribute to business development initiatives and practice growth
- Provide front-of-house and customer support when required
Requirements
Legal right to work in UK (Cannot offer sponsorship)
Available to work 5 days per week, Monday – Friday and alternate Saturdays
Job stability
Located locally to Barnet
Comfortable with KPIS and Targets
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