Due to continued business growth, we are looking for an experienced Associate Director to lead the effective day-to-day running of the Longfield office, support and develop the team and ensure an exceptional client experience.
The role
What you’ll be doing
You’ll ensure a smooth, people-first operation while coaching and upskilling the team in client handling, accountability and effectiveness. This role is key to embedding the culture, standards and operational consistency of the business.
You’ll be the leadership bridge between the business owners and the team, ensuring stability clarity, alignment and momentum, reporting to the Directors – taking ownership for delivering the financial results for the office.
You’ll bring commercial insight, team energy, and delivery discipline to the forefront.
This role is pivotal in shaping how our strategy is executed on the ground – ensuring delivery is smooth, performance is visible, and everyone raises the bar.
About the role
Full time role
Office based
(potentially 1-2 days hybrid)
Flexible hours
(to suit commitments)
Comfortable modern offices
Company car
(part of salary sacrifice)
Personalised development plan
The responsibilities
Your time will be focused in four key areas with full autonomy and accountability in each.
35
Team performance
30
Operational performance
25
10
Business performance
Team performance
- Coach, stretch, and empower team members to step up and own outcomes
- Set clear expectations while creating an environment where people thrive
- Deliver weekly check-ins, monthly 1:1s, and quarterly reviews with purpose and follow-through
- Recognise potential and challenge people to grow beyond their current comfort zone
- Coach team members in soft skills, client handling, and ownership of their work
- Build a culture of high standards, feedback, learning and mutual trust
- Embody and promote our values: Be Better Than Yesterday, Enjoy the Journey, and Together, We Get It Done
- Own the financial outcomes of the office: growth, profit, margin
- Convert warm leads and referrals into valuable client relationships
- Influence pricing, service structure, and resource mix to increase profitability
- Monitor key metrics and confidently present financial performance monthly
- Identify, lead and drive improvements to what we do and how we do it
- Spot commercial opportunities early and act decisively to realise them
Operational performance
- Ownership for on-time, high-quality delivery and exceptional client experience
- Lead system adoption and process change with clarity and buy-in
- Take ownership of escalated issues while enabling others to solve day-to-day challenges
- Ensure billing, WIP, workflows, and communications run with discipline
- Simplify and improve processes to reduce waste
- Embody and promote our values: Make it Personal, Watch Your Language and Solutions, Not Excuses
Business performance
- Deliver internal change and improvement projects with a clear plan and momentum
- Manage risk across people, processes, and client delivery with a proactive mindset
- Reinforce good governance and ensure best practices are understood and applied
- Lead monthly meetings with the Directors
- Improve team execution by simplifying decisions and removing blockers)
- Embody and promote our values: Raise the Bar
The person we are looking for
A leader
Strong track record
Sound commercial judgement
Critical thinker
Experience leading a team of 15+
High emotional intelligence
Committed to client service
Able to see the big picture
10+ years in practice & industry
5+ years leadership experience
Enabler of continuous improvement
Can both support and challenge your team
Apply for the role
To apply, please upload both your CV and a cover letter – we’re unable to consider applications without both.
Name
Telephone
Please attach your cover letter (PDF format)
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