About UsAt Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our global clinics, have allowed us to lead the change against “we caught it too late again”.We are looking for a Patient Liaison to join our incredible team at our flagship clinic in London, United Kingdom. As our patients enter into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail. Our clinics will be open from Monday – Friday to start and eventually open up to seven (7) days a week, and may require a non-traditional schedule, including weekends. This will be a full time position with a set schedule though you may be required to work additional hours as are necessary to fulfil your duties. This role is 100% on site. This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United Kingdom at the time of hire and must not require employer sponsorship for a work visa (current or future). Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise – join us to make a difference in people’s lives! What You’ll Do Front Desk Responsibilities
- Patient Check-In, Registration, and Check Out
- Welcome patients and visitors, ensuring a warm and professional first impression.
- Verify patient identity, and required documentation.
- Assist patients with completing registration and intake forms as needed.
- Educate patients on post-scan expectations.
Patient Escort
- Escort patients to and from dressing rooms, maintaining privacy, dignity, and a calm, unhurried pace.
- Communication and Coordination
- Serve as a liaison between patients, providers, technologists, and clinical staff.
- Ensure the front desk area is organised, stocked, and operates efficiently.
- Customer Service Excellence
- Address patient concerns or complaints with empathy and professionalism.
- Encourage patient feedback and foster a positive clinical experience.
Administrative Responsibilities
- Patient Appointments:
- Ensure our patients have timely access to care.
- Book, reschedule
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