Be part of our journey… Location: St Mary’s Stadium Hours: As and when required Contract Type: Casual Criminal Record Check: DBS Basic
What is the role?
We are looking for Casual Ticket Office Assistants who are presentable, reliable and have a passion for delivering exceptional service to our customers. The Ticket Office can serve a large number of supporters every day, including weekends. It will involve providing excellent customer service both face to face and over the telephone, as well as dealing with customer queries and enquires in a friendly and professional manner.
What will you be doing?
The main duties of the role will be to sell Match Day and Season tickets through our ticketing system, and answer supporters queries, including occasional outbound calls to supporters. You will be a face and voice of the Club at the Ticket window and over the phone and will be tasked with giving our supporters the best level of service. We are looking for local candidates who have availability to work shifts during the operational working hours of the Ticket Office. (Monday to Friday, 9am to 4pm) and weekend shifts where required, along with match days. Quantity of shifts allocated per week will fluctuate throughout the season due to demands.
Is this you? You are enthusiastic and professional with excellent customer service skills. You are organised, have good IT skills, an active team player and previous experience of handling cash. You’re eager to learn and to develop yourself and will take pride in being a good representation of the football club. Basically, you’re a positive people person with previous experience in a similar role. This role is ideal for people from the local area including students, graduates and people looking for part time work.
Essential Experience
- Excellent Customer service skills and relevant experience
- Experience with transaction handling
Essential Skills
- Good IT Skills – Microsoft Office basics are essential
- Excellent Customer service skills and relevant experience
- Excellent numeracy skills and a keen eye for detail
- Good interpersonal skills – must be a consistent team performer
- Trustworthy, reliable and highly focused
- Excellent organisational qualities
- Able to work on own initiative
- Excellent telephone manner
- Willingness to learn
How this benefits you…
- Competitive hourly rate
- Flexible hours
- Learning & development opportunities
- Collaborative & inclusive working culture
- Discounts in Level1, The Dell and the Retail Shop
The closing date for this role is 12 August 2026.
*We reserve the right to close this vacancy early, if a high volume of applicants are received.
* We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.
The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination‑free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.
About Us
Potential into Excellence
Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation. We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others. Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do. We don’t stand still, we are constantly moving forward. Be part of it…
Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs.
We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.
Southampton Football Club is an Equal Opportunities Employer.
Employment is subject to the provision of proof of eligibility to work in the UK.
Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.
Southampton Football Club is committed to protecting the privacy and security of every applicant’s personal information. Please see our Recruitment Privacy Notice and Group Privacy & Data Protection Policy on our main careers page for further information .
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