Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.
We are looking for both full time and part time experienced administrators to work in a variety of administrative roles across our Trust. Our hospitals require many administrative staff; these colleagues are all vital to the smooth running of our services and have a significant impact on our patients’ experience.
No matter where in the organisation you work, our values of Patients First, Working Together and Always Improving will play an integral part in how you approach your tasks.
We can offer a huge range of career paths within the administrative field. Whatever role you are placed in, we can offer fantastic training and development giving you the best possible opportunity to achieve the career you want.
Secondment opportunities will be considered for internal applicants looking to gain experience within a different role or different area of the hospital.
We are committed to providing a flexible working environment where possible, supporting you to balance family, study, or wellbeing with your career.
We proudly champion individuality and are committed to a diverse, inclusive, anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities.
Detailed Job Description And Main Responsibilities
If successful you would be placed in an administrative position suited to your skills. These could be based at University Hospital Southampton, Princess Anne Hospital or Royal South Hants. These roles include but are not limited to:
- Outpatient Administrator Centre – The Outpatient Administrator Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services and excellent customer service to patients.
- Receptionist – You will be the face of the Trust and responsible for meeting and greeting patients and their relatives in a friendly and knowledgeable manner. You may also be responsible for registering patients onto the hospital computer systems and ensuring all personal matters/records are dealt with in a confidential manner.
- Ward Administrator – You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone and meeting and greeting patients and relatives.
- Booking Administrator – The role will provide excellent customer service to patients, relatives/carers and external agencies, and you will build good working relationships with the Consultants, the rest of the administrative team and nursing staff.
- Emergency Care Administrator – Within the Emergency Care Unit at UHS. The department is in operation 24/7 – 365 days and the role entails working days, evenings, weekends, nights and bank holidays, all allocated on a pro‑rata basis.
What You’ll Do
- To provide an excellent customer service to patients, relatives/carers and external agencies.
- Ensure a consistent and effective administrative service is maintained at all times.
- Build relationships with stakeholders externally and internally.
What We’re Looking For
- Have experience of working in a customer services environment.
- Have a friendly and approachable manner.
- Be polite, sympathetic and diplomatic and have a can‑do attitude.
- Provide excellent customer service to patients, relatives/carers and to external agencies, including communication face to face, over the telephone and through written correspondence.
- Provide comprehensive administration services and have high standards of accuracy and attention to detail.
- High standards of accuracy with attention to detail.
- Ability to communicate over the telephone and in person.
- Competent IT skills, including a working knowledge of Microsoft Office packages.
- The ability to work independently but also be a good team player.
Working Hours
The hospital offers a 24‑hour service; however for these roles you could be scheduled onto shifts between the hours of 7 am and 10 pm Monday to Sunday, so will require good flexibility around your working hours.
Part‑time Employment
If you are looking for part‑time employment, please note we would need you to work a minimum of 15 hours per week.
Preferred Areas
There are roles across the Trust, including in care groups such as Women and Newborn, Neurosciences and more. Please indicate in your application if there is an area that you would be particularly interested in.
Qualifications, Knowledge & Experience
Essential criteria
- Good standard of education with literacy and numeracy skills to GCSE pass level 4‑9 or equivalent standard.
- NVQ 2 diploma or equivalent experience.
- Experience of working in a customer‑led environment.
- Competent in the use of Microsoft Office packages.
- Evidence of computer literacy.
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development.
- Proficient in the use of hospital computerised patient systems.
- Call handling experience.
- Experience of working shifts.
Trust Values
Essential criteria
- Patients First.
- Working Together.
- Working Together.
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