Channel View Medical Group inTeignmouth is seeking an enthusiastic, motivated person with great peopleskills to join our friendly Practice. We are looking for a dedicated, compassionate, and approachable individual who will complement our team. The individual must be a team player, have excellent communication skills, good time management skills and the ability to work under pressure when dealing with patients face to face and on the phones.
The patientadvisor is the first point of contact for patients contacting our GP surgeries. This can be via a variety of methods including via the telephone, face to face and via online consult service and email. Dealing with patients both face to face and via the telephone are the main duties of this role. Acting as the central point of contact for patients. Dealing with all telephone queries/requests from patients and acting as liaison with the Clinical team, as necessary. Booking appointments and distributing information, messages, and inquiries for the clinical team. Hours for this vacancy are Monday 12.00 20.00, Tuesday 08.30 14.00, Wednesday 08.30 17.30 and Friday 08.30 18.00.
Main duties of the job
Channel View Medical Group provides high-quality, patient-centred care to 22,000 people across six sites in the beautiful coastal town of Teignmouth and on the edge of Dartmoor. We are an innovative, hard-working, and friendly practice that takes pride in fostering a supportive environment for the whole team. Our team includes 18 GPs, 3 Advanced Nurse Practitioners, and a total of 90 staff spanning both clinical and administrative roles. At Channel View, both GPs and ANPs follow the DoctorFirst model starting with telephone triage and then managing their own face-to-face appointments.
Please refer to the detailed job description and responsibilities attached.
About us
Based in the vibrant seaside town of Teignmouth, Channel View offers the perfect blend of professional challenge and exceptional quality of life. With beaches, coastal walks, the South West CoastPath, and easy access to Exeter, Dartmoor and the wider Devon countryside, this is an ideal location to balance a fulfilling career with a stunning environment.
Channel View Medical Group is a multi-disciplined team, led by 4 GP Partners and one managing Partner, with sites at Teignmouth, Shaldon, Bishopsteignton and Chudleigh.
Job responsibilities
Togreet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests, including Appointments Repeat prescriptions and Test results.
Logging arrival and directing patients to the appropriate part of the surgery.
Ensure reception and waiting areas are kept neat and tidy.
Action start and end of day procedures.
Answering the telephone within agreed timescales with a professional and pleasant manner.
Dealing with patient queries both personal and via telephone accurately, efficiently, and effectively. Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependent on urgency.
Registering patients on the SystmOne whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely.
Booking appointments accurately with the appropriate clinician using SystmOne.
Signposting and prioritising patients in line with appropriate training.
Taking appropriate and accurate demographic / personal details of patients to include disabilities, carer status and other details relating to equality and diversity.
Rescheduling patient appointments in the event of unplanned clinician absence.
Processing change of address instructions.
Managing patients who may be verbally or physically aggressive in a professional manner, using the appropriate alert systems and following policy and training.
Dealing with any blood and urine specimens safely and in line with infection control policy ensuring they are safely stored and ready for collection.
Lock up and secure the premises at night.
This job description is not exhaustive and may be adjusted periodically after review and consultation.
Person Specification
Requirements due to work environment / conditions
- Smart, polite, and confident
- Ability to work autonomously and as part of a team.
- Ability to manage competing priorities and work under pressure.
- Ability to deal with challenging situations.
- Self – Motivated
Physical Effort
- Work in the office environment including periods based at workstation/ computer.
- Proficient level of IT/ keyboard skills.
Specific Skills
- Excellent communication skills including verbal, written, face-to-face and active listening skills.
- Computer skills; Microsoft Word, Excel, and E-mail).
- Use of SystmOne (clinical operating system)
Experience
- Experience of working in General Practice
Physical Skills
- Pro active Problem solving.
Emotional and Mental Effort
- Works well as part of a team.
- Uses own initiative.
- Works well under pressure.
- Have periods of working independently / Reception area.
- Require high levels of motivation and a positive approach.
- Require a high standard of written and oral presentation skills.
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