Head of Quality & Patient Experience
Closing date is 03 August 2026
BPAS is the UK’s leading provider of abortion care and reproductive healthcare, supporting more than 100,000 women each year through a network of clinics and telemedicine services. As an independent healthcare charity working on behalf of the NHS, we are committed to delivering safe, high‑quality, compassionate care while championing reproductive choice.
We are seeking a Head of Quality & Patient Experience to join the Chief Nursing & Midwifery Officer’s leadership team and help shape quality, safety and patient experience across our national service.
This senior leadership role provides strategic oversight of quality improvement, patient experience, professional standards and regulatory assurance across BPAS. Working closely with clinical, operational and corporate colleagues, you will help ensure our services remain safe, effective, sustainable and patient‑centred.
You will lead and develop the Quality Matrons and Patient Experience Manager, fostering high‑performing teams and a culture of continuous improvement, learning and accountability.
Using data, professional expertise and insight, you will provide assurance, identify opportunities for improvement and support organisational priorities.
You will also contribute to strategic decision‑making, service transformation, workforce development and quality improvement programmes that enhance patient care across BPAS.
This is a home‑based, permanent role with some travel to BPAS units and Head Office in Leamington Spa as required.
Main duties of the job
- Provide strategic leadership for quality, patient experience and professional standards across BPAS
- Lead & develop the Quality Matrons & Patient Experience Manager, promoting high performance and continuous improvement
- Provide assurance on quality, patient experience, regulatory compliance and professional practice through effective use of data, insight and professional judgment
- Lead quality improvement programmes, ensuring learning drives meaningful & sustainable improvements
- Work with senior leaders across clinical, operational & corporate functions to support organisational priorities & objectives
- Support workforce planning, professional development, succession planning & professional accountability across relevant clinical groups
- Contribute to organisational transformation, service development & future models of care, ensuring quality & professional considerations inform decision‑making
- Act as a visible professional leader & role model, championing BPAS values & high standards of clinical practice
About You
You will be a Registered Nurse, Midwife or Allied Health Professional with active registration and significant experience in a senior clinical leadership role within a regulated healthcare environment.
- Experience leading quality improvement, change & transformation programmes
- Knowledge of clinical governance, quality assurance & regulatory compliance
- The ability to use data to identify risks and improvements
- Experience leading & developing clinical teams & leaders
About us
BPAS is the UK’s largest independent reproductive healthcare charity, providing evidence‑based, not‑for‑profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values‑driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Benefits
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family‑friendly policies to support work‑life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer‑recruitment principles and includes appropriate pre‑employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job responsibilities
Location: Hybrid – Home working with occasional travel to Head Office and BPAS units when required.
Salary: £63,240 per annum
Hours: 36 hours per week | Monday to Thursday 09:00‑17:00 and Friday 09:00‑15:30
On call: All members of the Senior Operating Team will be required to participate in an on‑call rota. The On‑Call policy and procedure is being reviewed and revised, however it is envisaged that participation will involve being available to receive emergency / on‑call telephone calls up to 9pm Monday to Friday and on Saturdays and Sundays approximately 4 times per year.
Values & Eligibility
All applicants must be pro‑choice and support a woman’s right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Application outcome: If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre‑employment checks
All offers of employment are conditional on satisfactory pre‑employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
General
- Do you support a women’s right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
- What does Values Driven Leadership mean to you and how has this shaped your career to date?
Experience
- Recent and relevant experience in a senior nursing, midwifery, AHP or equivalent clinical professional leadership role within a regulated healthcare environment.
- Demonstrable experience of leading and developing clinical managers, professional leads or multidisciplinary clinical teams.
- Experience of leading change management and improvement programmes including evaluation and assurance activities.
- Experience of providing professional leadership across more than one site, service or team.
- Experience of supporting workforce planning, staffing reviews, professional development, appraisal, supervision, revalidation or succession planning.
- Experience of leading or supporting service improvement, quality improvement, transformation or change in a clinical environment.
- Experience in abortion care, reproductive healthcare, women’s health, sexual health or a related specialist clinical area.
- Experience of leading services through CQC inspection, regulatory review, quality improvement review or significant assurance process.
- Experience of using equality impact assessment, health inequalities or patient inclusion tools to improve access, experience or outcomes.
- Experience of digital change, clinical systems improvement or data‑led service transformation.
Supporting Statement
- Your statement should outline your motivation for applying and what you believe you can bring to the role and, if desired, an opportunity to elaborate further on how your skills and experience align with the role description and candidate profile.
Qualifications
- Registered Nurse, Midwife or AHP with active professional registration – please provide relevant PIN number
- Educated to Masters level or equivalent professional experience in a relevant clinical, professional or healthcare leadership setting
- Qualification or training in Senior Healthcare Leadership
- PMA / PNA qualification or AHP equivalent.
- Quality improvement, clinical governance, patient safety, safeguarding, coaching, programme or project management qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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