Company Description Lomond Leisure Group is a collection of restaurants and bars in central Scotland, known for warm hospitality, strong environmental values, and distinctive character. Each property in the group offers its own unique charm, creating a diverse range of guest experiences. The venues specialise in award-winning and innovative dining concepts that highlight quality food, drink, and service. The portfolio includes well-established 6 sites across Glasgow, Edinburgh and Loch Lomond. Joining Lomond Leisure Group means contributing to a forward-thinking hospitality business with a focus on sustainability and memorable customer experiences.
Role Description
Group Restaurant & Bar Trainer
This role is ideal for an experienced hospitality professional who is passionate about developing people, improving guest experiences and maintaining exceptional standards across a multi-site hospitality business.
Reports To: Area Manager / Managing Director
Location: Multi-site across group restaurants and bars
Job Purpose
The Group Restaurant & Bar Trainer is responsible for delivering training and development programmes across all venues. The role focuses on improving team performance, enhancing guest experiences, maintaining brand standards, and supporting operational excellence. Working closely with management teams, the Trainer will identify training needs, support onboarding, and drive continuous development.
Key Responsibilities
Training & Development
- Deliver training programmes for restaurant, bar, front-of-house and supervisory teams.
- Lead onboarding and induction training.
- Create and maintain training materials and resources.
- Develop service, product knowledge and customer engagement skills.
Operational Support
- Promote consistent service standards across all venues.
- Conduct site visits to assess performance and identify development needs.
- Support managers with operational improvements and best practices.
- Ensure compliance with company policies and procedures.
Leadership & Performance
- Coach supervisors, assistant managers and management teams.
- Support leadership development and succession planning.
- Monitor training effectiveness and provide coaching where required.
- Produce training reports and recommendations.
Compliance
- Deliver training relating to food safety, licensing, allergens, health and safety.
- Maintain training records and support compliance audits.
Skills & Experience
Essential
- Minimum three years’ experience in hospitality training, restaurant management or bar management.
- Strong knowledge of hospitality operations and service standards.
- Excellent communication, presentation and coaching skills.
- Strong organisational skills and attention to detail.
- Ability to motivate and influence teams.
- Full driving licence and willingness to travel.
Desirable
- Training, teaching or hospitality qualification.
- Personal Licence Holder.
- Food Safety and Health & Safety qualifications.
- Experience with Learning Management Systems.
- WSET, coffee, cocktail or other hospitality-related certifications.
Key Competencies
- Leadership and coaching
- Communication skills
- Relationship building
- Commercial awareness
- Problem solving
- Time management
- Adaptability and resilience
- Passion for hospitality excellence
Key Performance Indicators
- Training completion rates
- Guest satisfaction and mystery shopper scores
- Employee engagement and retention
- Compliance audit results
- Consistency of service standards
- Sales growth through product knowledge and upselling
- Internal promotion and management development
Salary & Benefits
- Competitive salary
- Bonus scheme
- Travel allowance
- Employee discounts
- Pension scheme
- Career development and ongoing training
To apply, email derek@lomondleisure.co.uk
***No agencies please***
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