Job Title: Customer Services Telephony Manager
Salary: 35,200 – 45,700
Location: Cambridge, UK – Hybrid (at least 2-3 days per week in the office)
Contract: Permanent
Hours:Full time (35 hours per week)
We are seeking a detail-orientedTelephony Managerto support the day-to-day operations of our customer service communication systems. In this role, you willbe responsible forthe routine maintenance and administrative upkeep of the telephony platforms used by Cambridge University Press & Assessment.
We areCambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
As ourTelephony Manager, your primary focusis to ensure the steady-state operation of our contact centre telephony systems. You…
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