Global Contact Centre Director – Leeds On-Site CX Strategy

Michael Page Business Support is seeking a Global Contact Centre Director to lead a multi-site operation across the UK and international sites from Leeds, with primary responsibility for delivering world-class customer service and achieving agreed KPIs.

You will shape and execute the CX strategy, drive continuous improvement, manage client contracts, and standardise processes across the group while engaging senior stakeholders and enabling data-driven decision-making.

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