Belmont Recruitment are currently recruiting for a Revenues & Benefits Support Officer to work with our client on a temporary basis. This is a full-time role working 35 hours per week, Monday to Friday, offering remote working.
Overview:
Working within the Council Tax Unit as part of the Revenues and Benefits Service, you will provide specialist support across the HMRC Data Matching Project and assist with the investigation and resolution of complex Council Tax casework. The role requires strong analytical skills, attention to detail and experience using MRI (Academy) to manage and investigate Council Tax accounts.
Main Duties:
Analyse and validate information received from HMRC and other data sources
Review and maintain Council Tax accounts using MRI (Academy)
Process Council Tax amendments, billing and recovery activity
Input earnings attachments and update account records
Identify discrepancies and carry out detailed account investigations
Investigate complex and sensitive casework, including formal complaints
Prepare detailed written responses to complaints and complex enquiries
Interpret Council Tax legislation, policies and procedures
Use NEC Document Management to retrieve, review, index and manage electronic records
Liaise with customers, councillors, MPs, legal representatives and other stakeholders
Ensure Council Tax records are accurate and compliant with relevant legislation and data protection requirements
Essential Criteria:
Previous experience using MRI (Academy) for Council Tax administration
Experience of Council Tax billing and recovery
Experience processing earnings attachments
Previous experience investigating complex Council Tax casework
Strong understanding of Council Tax legislation and procedures
Excellent written and verbal communication skills
Strong analytical skills and attention to detail
If you are interested in this position, please apply now with an up-to-date CV.
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