Job Overview
Are you passionate about using your lived experience to improve physical health services? CNWL is seeking an experienced Lead Physical Health Advanced Lived Experience Practitioner to lead the development and delivery of Peer Support and Lived Experience Practice across our physical health services. This is an exciting opportunity to influence service development at a strategic level, embedding recovery-focused, person-centred and co‑produced approaches that improve outcomes for patients, carers and communities. Working across physical health pathways and service lines, you will support the growth of lived experience leadership and peer support practice. You will ensure that Peer Support Workers, Senior Peer Support Workers and Advanced Lived Experience Practitioners are recruited, developed and supported in line with Trust standards and best practice. Working closely with senior leaders and multidisciplinary teams, you will identify opportunities for lived experience roles to add value, develop the infrastructure needed to support these roles and promote inclusive, recovery‑oriented models of care. You will also play a key role in co‑production, creating meaningful opportunities for patients, carers and communities to influence service design, quality improvement and workforce development. The postholder will contribute to Trust‑wide planning for Integrated Neighbourhood Teams, ensuring lived experience remains central to service transformation across CNWL.
Main duties of the job
What You’ll Do
- Lead the development and delivery of Peer Support and Lived Experience Practice across physical health services.
- Support, supervise and champion Peer Support Workers, Senior Peer Support Workers and Advanced Lived Experience Practitioners.
- Ensure staff receive high-quality induction, supervision, appraisal, reflective practice and continuing professional development opportunities.
- Promote lived experience approaches that support adjustment, hope, autonomy, self-management, recovery and wellbeing for people living with long-term conditions, disability, pain, fatigue, rehabilitation needs and complex treatment pathways.
- Lead and support co-production activities across physical health services.
- Create and sustain meaningful opportunities for patients, carers and communities to influence service design, pathway development, quality improvement, workforce development and communications.
- Work collaboratively with teams and senior leaders across the Trust to embed lived experience expertise within service delivery and transformation programmes.
- Support the development of inclusive, person-centred and recovery-focused cultures across physical health services.
Working for our organisation
CNWL provides NHS services throughout a person’s life, in physical and mental health and everything in between, from GPs and hospitals to the community and in their own home. Where community care is not possible, we offer several facilities to treat people in hospital or residential environments. We also provide healthcare in prisons in London and the surrounding areas. Partnerships are central to what we do here— with patients and their families, with staff, and with other organisations, especially commissioners and providers, but also with local authorities, GPs, universities, and the voluntary sector. We envisage more in the years to come. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference.
Detailed Job Description And Main Responsibilities
Please see the attached job description and person specification. Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.” As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre‑Screening Immigration section of your application form. Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE). For further info please visit: Skilled Worker visa: Overview – GOV.UK
Person specification
Essential criteria
- Completion of Peer Support Training.
- Able to demonstrate equivalent skills in research, writing or analysis to postgraduate level
- Evidence of continuing professional development.
- Recovery-focused, peer support and/or lived experience related training activities.
Desirable criteria
- Full UK Driving licence and access to a vehicle
- Mentorship or clinical supervision training
- Leadership training
- Project management training.
- Quality improvement training
Previous Experience
Essential criteria
- Lived experience of recovery, adaptation, adjustment, self management or navigating services in relation to physical health challenges, long‑term conditions, disability, significant treatment pathways and/or the wider impact of physical health difficulties.
- Experience as a peer worker Application and Interview
- Experience of working with people accessing physical health, rehabilitation , community health, long term condition or disability related services.
- Involvement in service redesign and development
- Experience of policy or guideline development
- Experience in managing complex HR issues with Application and interview January 2025 or of professionally using one’s lived experience within health or care settings.
- Experience of delivering supervision, appraisal, mentoring or development support to staff or contributors.
- Experience in using electronic patient record systems such as RiO, SystmOne or CareNotes.
- Experience of teaching, training or facilitating groups.
- Experience of relationship building and partnership working.
- Experience of public speaking and delivering presentations
- Experience of liaising and working with colleagues from other disciplines
- Experience of participating in audit, evaluation, research or quality improvement projects
- Experience of working across organisational boundaries and with a wide range of professional groups at a senior level.
- Experience of successfully managing programmes of work or projects.
- Experience of analysing organisational or team issues and developing and implementing resultant change strategies.
- Experience of recruitment and workforce planning.
- Experience of and commitment to co‑production
Desirable criteria
- Experience of working with people accessing physical health, rehabilitation , community health, long term condition or disability related services
- Involvement in service redesign and development
- Experience of policy or guideline development
- Experience in managing complex HR issues with staff
- Experience in budget management
- Experience in strategy development and delivery
- Experience of working with information technology to keep track of operational performance
- Experience of coaching
Skills, Knowledge, Abilities
Essential criteria
- Ability to demonstrate first person experiential knowledge of recovery, adjustment, wellbeing and self management at an expert level.
- Ability to demonstrate knowledge of the concept of personal recovery as it may apply to physical health, disability and long‑term conditions
- Awareness of the service user/survivor movement and the history of Intentional Peer Support.
- Understanding of the issues and concerns of people accessing physical health services, including adjustment, identity, accessibility, stigma, treatment burden and social inclusion.
- Knowledge of and commitment to service user rights, involvement and service user led initiatives
- Understanding and practical knowledge of a variety of recovery, wellbeing, self management and socially inclusive approaches.
- Knowledge of trauma informed practice.
- Demonstrate skills in effective leadership
- Ability to take part in activities for improving quality
- Ability to manage own workload, prioritise and seek creative solutions.
- Understanding of the importance of equality, diversity, accessibility and reasonable adjustments.
- Excellent communication , interpersonal and presentation skills.
- Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person
- Ability to provide leadership and supervision to staff and contributors.
- Ability to deal with pressure, prioritisation, delegation and deadlines.
- Ability to work in accordance with trust policies and procedures
- Good IT skills
- Ability to work autonomously, on own initiative and under pressure to meet deadlines and competing priorities, and to make decisions independently within agreed timeframes
- Ability to prioritise workload, delegate effectively and support junior staff to do so
- Ability to regularly identify and undertake appropriate learning and development opportunities as part of ongoing CPD
- Ability to identify and effectively manage performance of self and others
- Ability to reflect and critically appraise own performance, chair/facilitate meetings and develop positive relationships with a wide range of stakeholders during change
Desirable criteria
- Awareness of community resources and service user groups
- Knowledge of current legislation that underpins health and social care and a working knowledge of the Equalities Act 2010 and Human Rights Act.
APTITUDES, ATTITUDES AND PERSONAL CHARACTERISTIC S
Essential criteria
- Ability to reflect sensitively on your personal experience of recovery to support others
- Ability to identify and take steps to support own wellbeing through a personal Wellness Recovery
- Develops others to grow their capacity and potential.
- Exhibits and promotes respect for service users, families, and carers, individual staff, and teams
- Expresses and articulates ideas in a manner that is appropriate, accurate, and easily understood
- Seeks to ensure the provision of a high-quality service to service users, families, and carers.
- Collaborate with families, carers, and service users to co‑produce service developments.
- Enthusiasm for peer working and the recovery agenda, curiosity about various service delivery models, and the capacity to explain the benefits of peer working in the context of multidisciplinary mental and physical health services.
Other
Essential criteria
- Ability to travel across the Trust by public transport
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