Support Executive

Support Coordinator

Location: Hybrid – 2 days a week in our Purfleet, Essex office and 3 days working from home.Department: Commercial.Reports to: Business Development Manager – Groups.

What you’ll be doing

• Supporting the Business Development Manager and our Groups & Trade Team.
• Assisting customers and travel partners with group booking enquiries by phone and email.
• Organising festive cruises and special group events.
• Managing booking information, cabin allocations and customer records.
• Preparing information for our onboard teams to ensure every guest has an amazing experience.
• Maintaining accurate and up-to-date booking systems.
• Improving processes and finding smarter ways of working.
• Representing the business at travel industry events and occasional ship visits.

What we’re looking for

• Highly organised and capable of keeping things on track.
• Friendly, confident and enjoy helping people.
• Skillful at juggling multiple tasks.
• A strong communicator, both written and verbally.
• Comfortable with Microsoft Office, especially Excel.
• Enjoys learning new things and being part of a team.
• Passionate about travel, hospitality or creating great customer experiences.

A degree is welcomed but not essential. Graduates in Business, Tourism, Events, Hospitality, Marketing or similar subjects are encouraged to apply.

A full UK driving licence and a valid passport are required.

Benefits and Working Conditions

• Hybrid working – 2 days in the Purfleet office and 3 days working from home.
• Opportunity to launch a career in travel with a leading cruise company.
• Exposure to unforgettable holidays and the chance to help customers create amazing memories.
• Friendly, supportive team that encourages growth and development.
• Career progression opportunities within a growing commercial business.
• Varied role with opportunities to attend travel events and visit ships.

If you are organised, enthusiastic and excited about building a career in travel, we would love to hear from you.

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