Senior Escalations Engineer – SaaS Networking & Support

Tailscale is hiring a Senior Customer Support Engineer (Tier 3) to own escalations and drive resolution for complex issues. You’ll work with Support and Engineering to turn customer-reported problems into actionable engineering handoffs.

In this remote-first role, you’ll lead investigations, gather logs, and build reproducible test cases. You’ll communicate clearly with customers and engineers while helping drive product improvements across teams.

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