Customer Success Full-time London / Hybrid
Customer Success Manager
The Role
Own client relationships post-sale, driving adoption, expansion and renewal across regulated industry accounts. You will work closely with a team of engineers, domain experts and regulated industry clients to deliver AI products that genuinely change how professionals work. This is not a research role – you will ship production features used daily by practitioners at leading UK firms.
What You Will Do
- Contribute directly to Trovix product features used by law firms, insurers and financial services firms
- Collaborate with cross-functional teams across engineering, product, sales and client success
- Apply deep expertise in your domain to solve real problems for regulated industry professionals
- Participate in code reviews, architecture discussions and product planning sessions
- Help shape how Trovix builds and deploys AI responsibly in heavily regulated environments
What We Are Looking For
- Proven track record in a relevant role – we care about what you have built and shipped
- Strong communication skills and an ability to work with non-technical stakeholders
- Curiosity about AI, its applications and its limitations in regulated contexts
- Comfort working in a fast-moving product company with a small, focused team
- Experience in or familiarity with legal, insurance, financial services or accountancy sectors is a strong plus
What We Offer
- Flexible hybrid working from our London E14 office
- Private health insurance
- Annual learning and development budget of £2,000
- Equity options after qualifying period
- Regular team events and a genuinely collaborative culture
About Trovix AI Ltd
Trovix AI Ltd (Company number: 17188211) is a London-based AI product company. We build software that legal, insurance, financial services and accountancy firms license, deploy and run. Our six products – Aria, Sift, Brief, Watch, Reach and Audit – are purpose-built for regulated industries. We do not do bespoke consultancy. We make products.
Our office is at Angel House, 225 Marsh Wall, London E14 9FW.
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