Join a Legacy of Hospitality
Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.
For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But its not just about the products; its our people who bring the Hastings experience to life.
With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Events Steward at the five-star Culloden Estate & Spa.
You will support our team at the variety of events and functions offered to our guests such as weddings, business conferences, and private gatherings, delivering an exceptional standard of service.
You can expect to be offered a variety of shifts including evenings and weekends, which may include later hours for events such as weddings. Some typical shifts include 6pm-2am, 10am-6pm, and 2pm-10pm.
The rate of pay for these casual positions is £9.55 to £12.75 per hour depending on your age.
In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:
- Complimentary meals when on duty.
- An exclusive, preferential room rate across our entire portfolio of hotels.
- 20% Discount on food at our restaurants.
- Retail discounts and perks.
- Free parking at selected sites.
- 29 days holiday increasing with service, plus your birthday.
- Access to an extensive health and wellbeing programme.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
- To serve and assist guests attending a wide variety of events in the Hotel, and support other areas when required such as the bar and restaurant.
- To provide the highest standard of service to guests, ensuring all guest needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and to be proactive in the sale of these to guests.
- To set up function and meeting rooms in accordance with guest requirements and Hastings standards.
- To ensure that function rooms and guest areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- To ensure that any issues are dealt with courteously and in an efficient manner, or escalted to the Manager on Duty when required.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- Excellent communication skills
- Ability to deliver an exceptional level of customer service
- Ability to work under pressure and be a team player
- A professional appearance
- Excellent attention to detail
Desired Criteria
- Previous hospitality experience, particularly in hotels
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics
Skills Needed
Hospitality, Food Service Skills, Exceptional Customer Service Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.
For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests… and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember the small details.
The open fire in the lounge. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey…
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App
Salary
£9.55 – £12.75 per hour
Skills:Hospitality Food Service Skills Exceptional Customer Serv
Benefits:Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates
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