Rapid Response Team Leader – 24/7 Support

FMG in Huddersfield is seeking an experienced Team Leader to guide our Rapid Response team. You will manage a group of claim handlers, drive customer service quality, and ensure incidents are handed in a timely, compliant manner.

This role requires strong people management, excellent communication, and a focus on achieving SLAs and performance targets in a busy, 24/7 environment. You will coach staff, monitor performance and support operational improvements.

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