Make a Difference Every Day
AtChill’d CIC, we believe every young person deserves the opportunity to thrive, regardless of the challenges they face.
We’re looking for a compassionate, organised and proactiveFamily Support Officerto become a key part of our growing team. This is an exciting opportunity for someone who enjoys building positive relationships with young people, families, schools and professionals while ensuring every learner receives a smooth and supportive journey into our Alternative Provision.
If you’re passionate about helping young people succeed and enjoy working in a varied role where no two days are the same, we’d love to hear from you.
About the Role
As our Family Support Officer, you’ll be the first point of contact for many families, supporting them throughout the referral, admissions and onboarding process.
Working closely with schools, local authorities, commissioners and our internal team, you’ll ensure referrals are managed efficiently, learner records remain accurate, and families feel informed and supported every step of the way.
You’ll also play an important role in maintaining compliance, coordinating admissions, attending meetings, supporting EHCP reviews and helping to develop strong relationships with partner agencies.
Key Responsibilities
- Manage referrals from initial enquiry through to placement.
- Coordinate learner admissions and onboarding.
- Build positive relationships with young people, families and professionals.
- Liaise with schools, local authorities and commissioners.
- Maintain accurate learner records and admissions documentation.
- Ensure compliance with safeguarding, GDPR and organisational procedures.
- Monitor attendance and learner records.
- Attend multi-agency meetings and EHCP reviews where appropriate.
- Support families beyond onboarding where required.
- Produce newsletters and communications for families.
- Provide general administrative support to the organisation.
About You
We’re looking for someone who is:
- Passionate about improving outcomes for children and young people.
- An excellent communicator with strong interpersonal skills.
- Highly organised with excellent attention to detail.
- Able to manage a varied workload and prioritise effectively.
- Confident working with confidential and sensitive information.
- Experienced in administration, education, family support or a similar environment.
- Comfortable building professional relationships with a range of stakeholders.
- Able to work both independently and as part of a supportive team.
Essential Requirements
- GCSE (or equivalent) English and Maths (Grade C/4 or above).
- Excellent IT skills including Microsoft Office.
- Experience of working with children, families or education services.
- Strong organisational and administrative skills.
- Full UK driving licence and access to a vehicle.
Desirable
- Knowledge of Alternative Provision or SEND.
- Understanding of EHCP processes.
- Experience working with local authorities or schools.
- Knowledge of safeguarding, GDPR and data management.
Why Join Chill’d CIC?
At Chill’d CIC, we’re more than an Alternative Provision—we’re a team committed to changing lives.
We offer:
- A supportive and welcoming team.
- Meaningful work that makes a real difference.
- Opportunities for professional development and training.
- A varied role where every day is different.
- The opportunity to help shape the future of a growing organisation.
Working Pattern
This is a full-time position (35 hours per week). However, we welcome applications from candidates interested in job sharing.
We are committed to supporting flexible working where possible, and the final working pattern will be agreed during the recruitment process, taking into account the needs of both the successful candidate(s) and the organisation.
Safeguarding
Chill’d CIC is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to an enhanced DBS check, satisfactory references and safer recruitment procedures
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