Location:Central London, hybrid (2 days per week in office, including Tuesday)Contract:Temporary, until February 2027Hours:Full-time (35 hours per week)Salary:£15.98 per hour (+ holiday)Start Date: ASAP
Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporarySupporter Engagement Coordinatorto assist with supporter care. Please note this role will require a basic DBS check due to the management of children’s data.
Responsibilities:
- Act as the first point of contact for supporters across phone, email, post and social channels
- Respond to enquiries, resolve complaints and provide high-quality supporter care
- Engage and inspire supporters to deepen their involvement with our work
- Support outbound communications, including thanking and stewarding fundraisers
- Maintain accurate supporter records on the CRM system and log all interactions
- Process requests for information and ensure materials are sent promptly
- Run reports to support supporter engagement and ensure donations are acknowledged
- Share supporter feedback to help improve services and organisational learning
- Work closely with internal teams and stakeholders to deliver a seamless supporter experienceIdentify ways to improve processes and contribute to continuous improvement
Requirements:
- Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
- Confidence handling enquiries and complaints with empathy and professionalism
- High level of organisation and attention to detail, with the ability to manage priorities and deadlines
- Excellent interpersonal andcommunication skills, with the ability to build strong internal and external stakeholder relationships
- Collaborative and proactive approach
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
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