Resident Liaison Lead – Social Housing Refurbishment

Wates Property Services is seeking an experienced Resident Liaison Officer (RLO) to join our Planned Works team, supporting social housing refurbishment programmes. This customer-facing role puts residents at the heart of projects, ensuring clear communication, support and engagement throughout works.

You will liaise with residents, site teams and client representatives, manage expectations, handle enquiries and assist vulnerable residents, helping projects run safely and with minimal

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