Sales Consultant – Annoushka Harvey Nichols

Location: CentralLeeds concession within Harvey Nichols Employment Type: Permanent, full-time (40 hours per week)

We are seeking sophisticated storytellers with a passion for jewellery and a love of people, who are motivated by delivering excellence in client experience and positive sales outcomes.

At Annoushka, we believe every client interaction should feel warm, curious and memorable – helping them choose jewellery that becomes part of their life’s story.

Responsibilities

• Provide a warm and hospitable welcome to every client, ensuring a memorable and luxurious shopping experience.
• Achieve and exceed individual and store sales targets through product knowledge and consultative selling.
• Build and nurture long-term relationships with clients, maintaining client relationship data and proactively following up on sales leads and special occasions.
• Be a proud and enthusiastic Annoushka Brand Ambassador, embodying our Jewels for Life philosophy with integrity, warmth, and curiosity.
• Demonstrate in-depth knowledge of fine jewellery, gemstones, and precious metals, confidently educating clients on craftsmanship, collections, and care.
• Support store operations: ensure an immaculate, welcoming space, visually aligned with brand standards, correctly stocked; manage stock, inventory checks, visual merchandising, housekeeping and administrative tasks; support aftersales service, ensuring client service excellence.

Qualifications & Traits

• Proven track record of developing and achieving sales success in luxury or high-value retail.
• Confident storyteller who can build emotional connections with clients, listening with curiosity and translating this into personalised recommendations.
• Demonstrated successes in nurturing long-term client relationships.
• Product knowledge (and willingness to learn) to deliver confident consultations and exceptional after-sales support.
• Professional, stylish, and polished personal presentation suited to luxury retail environments.
• Warm, approachable, and engaging, capable of inspiring confidence and delight in every interaction.
• Positive, proactive team player with strong motivation, initiative, and adaptability.
• Confident with digital tools, able to learn and navigate POS and CRM systems effectively.
• Flexible to work weekends as part of a rota.

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