Senior Major Incident Manager – 24/7 IT Operations Lead

Bell Integration seeks a customer-focused Major Incident Manager to lead the full lifecycle of major incidents in a 24×7 IT environment. You will coordinate with technical teams, service desks, and vendors, ensuring effective communication with senior management and customers.

The role requires exceptional written and verbal communication, ITIL familiarity, and the ability to perform under pressure with on-call shifts and clear post-incident reviews.

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