Luxury Retail Trainer & Customer Experience Coach

Prada Group in London seeks a Retail Training Manager to develop and deliver store training across the region, aligning with HQ standards and luxury client experience. You will drive programmes to boost sales KPIs and staff capabilities, including onboarding new joiners.

You will collaborate with Retail, HR and Marketing, manage budgets, and deploy a mix of in-person and digital training, including LMS platforms and clienteling techniques to elevate every customer interaction while supporting

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