We are recruiting for the role of Business Services Team Leader in our team covering the East Midlands area. Your office base can be Stevenage, Peterborough or Chelmsford, with a willingness to travel across the whole East Midlands region when required.
We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
Let us tell you a bit more about the role…
As a Business Services Services Team Leader, you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers.
- monitoring case progression
- receiving referrals from the Court or Cafcass Intake Team
- create / update / close cases within our case management system
- sending letters and information packs to service users
- identify any missing information and follow-up as required
- receive and deal with telephone enquiries
- meet and greet visitors, including service users
- general admin support
- Complete office-based health and safety checks including first aid and fire marshal duties (training will be provided) and support site maintenance and general good office housekeeping.
… And What We’re Looking For.
- A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
- Confident and capable of using MS Office applications to a basic / intermediate level
- Clear, confident communicator via email, phone and in person
- Someone who thrives working in a team
- Able to prioritise work in a fast-moving environment with strict deadlines
- Able to lead people, collaborate positively and champion growth and innovation
Next steps / timelines
Closing Date
9 August 2026
Final Interview
20 August 2026
We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.
If you wish to speak with a member of the team for more specific information you can either contact Michelle Berridge at Michelle.Berridge@cafcass.gov.uk from our HR Resourcing team if your query is HR related or to do with the recruitment process, or Jen McDermott at Jennifer.McDermott@cafcass.gov.uk if your questions relate more to the role, providing your contact information and best times / methods to get hold of you.
Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.
#J-18808-Ljbffr…