Regional Clinic Manager Operations Management Watford , Hertfordshire Permanent Jul 21, 2026
Regional Clinics Manager
£30,000 – £38,000 DOE + London Weighting (where applicable) Permanent | 40 Hours per Week
Lead Exceptional Patient Experiences. Shape the Future of Healthcare.
At Pure Physiotherapy, we’re more than a healthcare provider. We’re a growing national organisation with an ambitious vision:
“To become a leading national provider of healthcare services working across the private and public sectors, and the best and biggest provider of musculoskeletal services across the UK. To become known by the public, our peers and stakeholders for high quality, compassionate care that is locally focused and built on partnerships and integration.”
We’re seeking an experienced, people-focused Regional Clinics Manager to join our Operations Team and help us deliver outstanding patient experiences while ensuring our clinics operate efficiently, professionally, and commercially.
This is an exciting opportunity for an operational leader who thrives on improving services, leading teams, and making a genuine difference to patients’ lives.
About the Role
As a Regional Clinics Manager, you will oversee the day-to-day operational performance of clinics within your region, working closely with Clinics Leads, Operations & Performance Leads, Administrators, Reception Teams and Clinicians.
You will play a critical role in ensuring every patient receives the highest standard of service and care, whilst supporting commercial success, operational efficiency and team development.
You’ll often be the first point of contact for patients and stakeholders, making a lasting impression and helping to create the positive, compassionate experience we’d want for ourselves and our families.
What You’ll Be Responsible For
- Champion a best-in-class patient journey across all clinics.
- Build positive relationships with patients, families and stakeholders.
- Manage feedback and complaints professionally and compassionately.
- Ensure clinics provide a welcoming, safe and high-quality environment.
- Act as a brand ambassador for Pure Physiotherapy.
Operational Leadership
- Oversee day-to-day clinic operations across your region.
- Monitor clinician diary utilisation and clinic performance.
- Ensure patient pathways are managed effectively and efficiently.
- Identify opportunities to improve systems, processes and service delivery.
- Support the smooth running of clinics to maximise performance and revenue.
Team Management & Development
- Line manage a team of receptionists and administrative colleagues.
- Coach, support and develop team members to achieve their full potential.
- Promote a culture of trust, collaboration, respect and accountability.
- Support recruitment, onboarding and training of new staff.
Business Development & Growth
- Identify opportunities to maximise clinic utilisation and capacity.
- Support local business development initiatives and new customer meetings.
- Maintain awareness of local competitors and market opportunities.
- Contribute ideas that support growth and commercial success.
- Support patient bookings, referrals and diary management.
- Respond to patient enquiries via phone and email.
- Ensure patient records and reports are accurate and completed on time.
- Liaise with insurers, service providers and medical-legal organisations.
- Support clinicians and operational teams with administrative requirements.
- Ensure clinic sites are safe, professional and aligned with our brand.
- Conduct and organise monthly site audits.
- Coordinate servicing, maintenance and equipment requirements.
- Manage stock levels, utilities and site-related issues.
- Escalate maintenance concerns and support continuous improvements.
About You
We are looking for a proactive, organised and commercially aware leader who is passionate about delivering exceptional service.
- Significant administrative and operational management experience.
- Experience within healthcare, private healthcare, or clinical environments.
- Operational improvement and process review experience.
- Experience using CRM, rostering or clinical management systems.
- Strong customer service and patient-facing experience.
- Experience managing and developing teams.
- GCSE Grade C/4 or above (or equivalent) in at least five subjects.
- Level 3 qualification (or above) in Business Management or a related field.
- Experience developing business cases, proposals or service improvements.
Skills & Attributes
You’ll have:
- Excellent organisational and time management skills.
- Strong communication skills with the ability to engage effectively at all levels.
- Resilience and the ability to work under pressure.
- Strong problem-solving and decision-making abilities.
- Experience handling complaints and resolving issues professionally.
- Advanced IT skills including Microsoft Excel, Word and PowerPoint.
- The ability to analyse data and provide meaningful recommendations.
- High attention to detail and a commitment to quality.
Our Values
Everything we do is guided by our values:
Passion and Pride
We are enthusiastic and proud of the work we do.
Represent and Exceed
We strive to exceed expectations in everything we do.
Create and Participate
We foster collaboration and encourage everyone to contribute.
Respect and Compassion
We treat everyone with kindness, empathy and understanding.
Develop and Reflect
We are committed to learning, growth and continuous improvement.
Why Join Pure Physiotherapy?
This is an opportunity to join one of the UK’s leading musculoskeletal healthcare providers at an exciting stage of growth.
You’ll be empowered to make a real impact, lead positive change, and help deliver exceptional patient experiences while developing your own career within a supportive and values-driven organisation.
If you’re an experienced operational leader who shares our passion for excellent patient care and service delivery, we’d love to hear from you.
Our Commitment to Inclusion
We are proud that ExamWorks UK has once again achieved Level 3 Disability Confident Leader status, reinforcing our long standing commitment to accessibility and inclusion.
As a Disability Confident Leader, we:
- Promote accessibility and inclusive workplaces
- Ensure fair and inclusive recruitment and development opportunities
- Share best practice across our industry
- Lead the way in supporting disabled people at work
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