Availability Window
- Mon: 19:00 – 23:00
- Tue: 14:00 – 23:00
- Thu: 14:00 – 23:00
- Sat: 13:00 – 23:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability window shows the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We support flexibility for colleagues, so if the times you’re available to work match closely but not exactly to the advertised times, we’d still love to hear from you.
Responsibilities
As a Shift Leader, you will be working in a fast‑paced retail environment where no day is the same. You will take ownership of activities by coordinating a team to deliver. You will constantly look for ways to improve service in your store through on‑the‑job coaching and feedback. You will understand how your team is performing and will be the expert in delivering practical actions for its improvement. With your guidance, your area will always remain a safe place to work and shop.
- You are able to role model giving great, natural customer service ensuring every customer’s needs are met.
- Build strong, long‑lasting relationships with colleagues to create team spirit, encouraging them to be at their best.
- Communicate clearly and use a variety of methods to keep the team well informed.
- Be confident in taking the lead, sometimes being in charge.
- Be flexible in your thinking, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
- Have energy and drive to deliver beyond expectations and effectively balance priorities.
- Always look for ideas and opportunities to serve Britain’s shoppers a little better everyday.
Qualifications and Requirements
We seek individuals who are committed, proactive, and capable of leading a team in a retail environment. Experience in retail or customer service is preferred but not mandatory.
We are an equal‑opportunity employer and welcome applicants of all backgrounds.
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