London Luxury Member Experience Concierge Lead

Soho House & Co is seeking a passionate Member Experience Manager for London. You will design a proactive concierge-style programme for high-spending members, driving engagement, loyalty and revenue.

Based in the London Support Office, you’ll lead personalised experiences, collaborating with global teams to ensure exceptional service and targeted outcomes. The role demands strategic thinking, KPI ownership and the ability to shape strategy and execute at pace while maintaining Soho House’s

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