A465 OJV Service Manager (GR1060)

The Service Manager will have overall responsibility for the safe, efficient and effective delivery of the Services and will be the Service Providers senior representative for the Project.

Principal Accountability

• Competent resources are in place and the organisation provides a depth of knowledge.
• Process and procedures are in place to deliver the services ‘right first time’ and full compliant.
• A culture of ‘network stewardship’ is maintained, where the Services Provider’s team take pride in the network and strive to deliver an excellent user experience.
• Safe movement of traffic on the network through effective planning and management of works
• Liaison with The Authority and Authority Parties and engagement with key stakeholders is managed in accordance with Schedule 32 of the Agreement.
• Accurate reporting on performance by the team and the prompt collection of data and information.

Detailed Responsibilities

• Lead Service delivery, set standards to facilitate high performing teams in line with Company H&S Roles & Responsibilities & legislative requirements including those related to quality and environmental.
• Ensure Management Plans and documentation required by BMS and Contract specific requirements are produced in line with programme, including all documentation for the PTU.
• Appoint project team members competent for type/complexity of project and ensure adequate resource available to safely plan & deliver the Service.
• Ensure project appointments in place for TWC, Permits, TSCO, Lifting etc.
• Oversee all Procurement in timely manner in line with BMS requirements to enable best value procurement. Review/manage all sub-contracts.
• Oversee Service in line with contract requirements.
• Lead the production of Project Cost Plan and monthly updates to ensure project delivered to required commercial targets.
• Manage Service operations to maximise operational effectiveness and efficiency by understanding, adjusting and delivering an agreed scope & strategy based on tender principles. Agree & review with team all cost & productivity targets.
• Ensure Contract is operated correctly and required notifications provided in timely manner, ensure payment applications are issued and in line with project forecasts and expectations. Maintain project risk/opportunity register.
• Contribute to and where required produce commercial, H&S and progress reports required by Operations Director.

Required experience, knowledge, qualifications, and training

• Customer Focus – See things from the customer’s perspective and address underlying customer needs.
• Continuous Improvement – Initiate improvements; spot opportunities to develop new ideas and improve performance.
• Leadership – Define clear objectives, expectations & roles. Involve others in decisions and ideas where appropriate.
• Developing People – Help individuals to understand their strengths and weaknesses & encourage them to take responsibility for development.
• Communication – Tailor communication to relevant audience; use relevant facts and benefits to construct sound, persuasive arguments; check understanding by seeking feedback.
• Teamwork – Involve others; encourage others to express their views and ideas and listen well to what they say; build team spirit
• Drive – Approach challenges with energy & enthusiasm; overcome obstacles to meet goals & standards, encourage others to improve Confidence – Deal confidently with senior managers, colleagues and customers; seek challenging roles and projects outside comfort zone; admit to mistakes and learn from them.
• Flexibility – Change own approach in line with new priorities; reflect on situations & learn from experience; open to feedback from others, taking time to listen; keep up to date with specific technical and functional skills.
• Thinking Skills – Consider all potential causes and underlying causes of a problem; quickly identify the cause of a problem; take full ownership for resolving problems and implementing action.
• Training Requirements – As per Company Training Matrix for Role.

Desirable experience, qualifications, and training

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