IT Service Desk: First Line Support (Onsite, Birmingham)

Manpower Group (UK) is hiring a First Line Support Agent for an onsite role in Birmingham (B37). You will handle a high volume of end-user calls, provide clear IT support guidance, and document resolutions in service tickets.

You’ll work a 12-hour shift rotation (07:00–19:00), averaging 37.5 hours per week, with BPSS & SC clearance. A strong customer-service mindset and solid MS Office skills will help you succeed and grow in IT support.

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